What is Full Membership?

• APS Website Full Membership costs £149.99 for the first year (£49 per year thereafter, see below)
• Full Members have access to download every policy, procedure, letter and form held on the website
• Membership runs for 12 months and includes all legal updates, new releases and improvements at no additional charge 
• Once purchased the "buy button" changes to "download" and customers can select to download either a single document, a whole section or the entire website
• Individual documents normally retail at £1000, saving £850
• Click here for current list of documents included in this package

To purchase Full Membership go to the top of any section or click here

 What is a Section Pack?

• There are 19 Sections on the website starting at recruitment through to end of employment
• They include policies, procedures, letters and forms in a chronological order
• At the top of each Section you will find an opportunity to purchase the entire pack of documents with discounts of up to 75%
• Discounted purchases include every policy, procedure, letter and form contained within that Section
• After purchase there is 12 months access to the Section to include updates and new releases at no additional cost
• After log on and the "buy" button will change to "download" enabling easy and convenient download

To purchase go to the top of any section for the special offer boxes

 What happens when annual Full Membership expires

• Full Members will be automatically invited to continue Membership at just £49 per year, providing continued access to all the documents on the website, new releases and updates

Using the Site

How do I find a document on the site?
How do I view my shopping basket?
How do I place an order?
What is a document section?
Why do I need to register an account?
Do you supply other documents or custom documents?
How do I pay for my order?
Why do you use Protx?

Using the documents

In which countries can the documents be used?
How do I use the documents?
What software do I need to use the documents?
Can I use the documents more than once?
Can I get a paper copy of the documents sent to me?
How will I know if a previous document has a newer version?

Delivery of your documents

How will my documents be delivered?
What is a ‘ZIP’ file and how do I open it?
How quickly will I receive my documents?
I exited Protx before I completed payment, will I have to re-order?
Why haven’t I received my documents?

General questions

Do you provide any other services to businesses?

How do I find a document on the site?

The site is split into three main groups, Start of Employment, During Employment and End of Employment. The individual sections are displayed under each group heading. Alternatively you can enter a word or phrase in the search box and click the search button for a list of matching documents.

How do I view my shopping basket?

You can view your shopping basket at anytime by clicking the view basket button. From here you can view and also remove items already added.

How do I place an order?

To place an order, view your shopping basket and then click the Checkout button. On the checkout screen ensure that you have all the documents you need and then click the Place Order button. From there you go to the Protx secure payments page to complete your order.

What is a document section package?

As well as purchasing individual documents you can also purchase all the documents within a section and obtain up to 75% discount. For instance you may wish to purchase all the policies, letters and forms in Discipline or Maternity achieving great savings, as well as having easy access to all the documents you will need to manage that section. Just click the “Buy Section” button to add all the documents for that section to your shopping basket. The ultimate Website discount is to purchase the entire site, and at normal current prices will save you in excess of £1000.

Why do I need to register an account?

We need you to register an account so you can have access to all the documents purchased. Having an account also allows you to see previous orders you have placed and to check if a newer version of previously purchased documents is available.

Do you supply other documents or custom documents?

We are constantly updating and adding new documents and sections to the site so we recommend you visit regularly to check on the content. If a particular document is not on the site then please email us with an enquiry and, if it can be done, we shall get it to you as soon as possible.

How do I pay for my order?

Debit/Credit Card

After you have placed your order you will be redirected to the secure Sage Pay payment page where you will pay for your order by debit or credit card.

Cheque/Electronic Transfer

You now have the option of paying by cheque or electronic transfer.  If you wish to use this method please press the invoice option during the check out process.   Note that docments cannot be released until payment has been received.

Why do you use Sage Pay?

Sage Pay offers our customers a free, convenient, safe and secure way to pay for their orders.

In which countries can the documents be used?

Documents have been written based on current legislation in England and Wales. Some documents are general forms and letters and are not legislation specific. We recommend you check that the documents are legally compatible for your purposes if they are to be used outside of England and Wales.

How do I use the documents?

Our documents have been written to be clear and easy to understand. Most documents provide a standard template into which you enter the details relevant to your needs, e.g. inserting company name or employee details etc. Details that you need to enter are highlighted for your ease of use.

What software do I need to use the documents?

Our documents are created using Microsoft Word. The documents should be compatible with version 2000 upwards. You can also use other word processing packages that can read standard Word documents (with a .doc extension) although some formatting may be lost. Please refer to your software’s help screens for information on opening Word documents.

Can I use the documents more than once?

You are free to use the documents as many times as you wish, subject to the terms and conditions you agreed to when purchasing the documents. The documents are designed to act as a template so we recommend you make a master copy before using the document.

Can I get a paper copy of the documents sent to me?

No, at the present time we do not provide printed copies of the documents. The documents on our site are intended for use on a computer and need to be edited for your own use. However we are planning to introduce a binder containing a paper copy of all our documents for use as a reference source. If you would be interested in having more information about this product please email us at customerservice@apersonnelsolution.co.uk entering Binder in the subject field.

How will I know if a previous document has a newer version?

From time to time we will add new versions of documents to the site. This could be to do with legislation changes or simply to improve the document content or layout. Each document has a version extension number for example version -1. (You can see this number by looking at your order history when you log in to your account). Changes to the extension number indicates a change to the document.

How will my documents be delivered?

If you purchased documents individually then your documents will be emailed to the address you used to register and login to your account. These will be word documents (.doc extension) compressed into a single ZIP file (.zip extension). 

If you purchased the Full Membership or Section then the "buy button" will change to "download".  You can either download a single document, the section or the entire website.  You have 12 months access to your documents. 

What is a ‘ZIP’ file and how do I open it?

A ZIP file (with a .zip extension) is a file used to group and reduce the size of the electronic documents. We use this when you order document groups. If you are using Windows 2000 or Windows ME or XP you should be able to open these files simply by double clicking them. If you are running other versions of windows you may need additional software that can open ZIP files, there are many free programs on the internet. When you have opened the ZIP file you will be able to see and save the individual Word files.

How quickly will I receive my documents?

Individual Documents

Once you have completed the payment process on the Protx secure site your documents are emailed straight away and should be with you with in a few minutes. If the documents fail to arrive after 1 hour please email us quoting your order number and we will resend the documents. If you didn’t receive a confirmation email with your order number please see the section Why haven’t I received my documents?

Section/Full Membership

You will need to log back onto the site.   The "buy button" will change to "download".  You can either download a single document, the section or the entire website. 

Why haven’t I received my documents?

Please check that you received an order confirmation. If you have not received these then please check the email address that you used to open the account. If you have received these then one of the reasons below may be true.

Your mailbox is full. Some email systems restrict the amount of space in your mailbox. Emails you receive from us with your documents can range from 2kb to as much as 2.5mb. Please check that you have enough space in your mailbox and then email us so we can resend your documents.

Your email system has rejected the email. Some systems will reject emails over a certain size or emails with certain attachments such as ZIP files. Please check your system settings to correct this and email us to resend the documents. If this is not possible please email us and provide an alternative email address.

Your email program or provider has marked our email as SPAM. Check that the email hasn’t been redirected to a SPAM or Junk folder.

Your email provider may be experiencing delays. Sometimes system problems can cause emails to be delayed. If you have experienced delays with other emails you were expecting this may be the problem and the email may take longer to arrive.

Do you provide any other services to businesses?

We have many contacts and solutions to meet most business needs including suppliers, services, consultants and trainers. If you feel we may be able to help you and your business then please email us with your comments and questions. We will be delighted to contact you to discuss your needs further.